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Return Policy

Our Warranty Terms and Conditions


The warranty period of this product is one year.
Customers can enjoy the three guarantees service with the valid invoice or receipt of the purchased product and the warranty card.
The product can be returned/exchanged within 7 days for non-artificial product quality problems from the time the product is sold;
Exchange or repair can be processed within 15 days;
Warranty can be carried out within one year. If the product has quality problems and needs to be repaired, please send this warranty card together with the purchased product to our company for after-sales repair.

 

Mercylion warranty any non-human damage within 12 months after the date of purchase, the following conditions are not covered by the warranty:

More than 12 months guarantee periods
Not able to provide this guarantee and valid proof of purchase
Failure and damage caused by misuse and improper repair by yourself or a non-authorized third party by Mercylion
Failure or damage caused by transportation, moving, or falling after purchase
Failure and damage caused by other unavoidable external factors
Damage caused by water or other falling liquid caused by improper use
Damage caused by using a power supply other than the specified voltage or voltage
Damage caused by force majeure
Product appearance and accessories are not covered by the warranty
If you buy the camera from a dealer, please find the relevant dealer for a warranty

The above guarantee is only made, and no other express or implied guarantees are made, including implied guarantees of merchant-ability, reasonableness, and adaptability to a particular application and application; no matter in the contract, civil negligence, In other respects, the company is not responsible for any special, incidental or indirect damages.

If the damage is being over the warranty time or due to the human being, the customer will be advised of the findings and asked what action is to be taken. If Mercylion is requested to repair the product, a repair charge estimate will be prepared and the customer’s written permission (purchase order, repair, etc.) will be necessary to proceed with the repair of the product and & or component part. The labor cost for maintenance is free, but the shipping cost or another additional cost during the shipping for such returns as well as the replacement parts fee will be the responsibility of the customer.

 

How Do I Return?

Fill in the form below and click submit. You will get a confirmation email once the return request is approved. If your request is approved, our customer service will reply to you with the RMA number of your purchase and the return address via email. After you return the item, please send us the tracking number. Once we have received the returned item(s), our customer service will apply the refund in 7-10 working days.

 

 

 

What Items Are Returnable?

You can return your items within 7 days of receipt of your shipment.
1: To qualify for a return, the product must be unused, and undamaged.
2: The product needs to be returned with the attached accessories and gifts as well as the original receipt, and warranty card.
3: The product must be returned in the original packaging.

Please note that we do not provide free return for the product that does not have a manufacturing defect in material, electronics and workmanship.


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